I bring more than 20 years of experience in media and technology from across the US, including Los Angeles, Atlanta, and New York.

I am a technical communications person who has contributed to organizations in content and knowledge roles — always focused on meeting information needs of readers, users, learners, customers.

Background

I am a proud graduate of an HBCU, Morehouse College, where I earned a BA and learned ways to distinguish myself amid high competition. I went on to earn an MS from Pace University where I began my information technology path and became immersed in technical communication work.

Professionally, I started out in journalism after studying writing and publishing, and got into technology early in my career. I worked in digital publishing, learned web development, and produced multimedia content at news sites, including TIME.com.

I gained more experience along the way: I used my writing skills at a web design agency, producing proposals and business copy; and I used my understanding of content management in a Webmaster role at a museum; I learned data science as it is used in journalism and worked on the research desk at business news outlet, Crain’s New York.

Then I got an opportunity to teach web and data skills at CUNY Graduate School of Journalism. I applied my understanding of digital content and my balance of technology and communication skills to develop instructional media.

Today

My experience led me to NYU IT where I’ve been since 2014 and where I get to do a combination of all my abilities:

  • technical writing, technical communication, and documentation
  • instructional media, education technology, and course design
  • content management, knowledge management, information management
  • digital product service design and top tier enterprise technical support

At NYU, I manage training, support, and communications for an enterprise web service supporting the WordPress-based Web Publishing service with accurate documentation and reliable sources of information.

As partners of NYU’s library division, my IT group supports research and academic content development by digitizing information, converting it to various media formats, and transferring it to our content management platforms. My core responsibilities in the cycles involve the content management end.